Terms of Service

These Terms of Service are a starting template for NOTIWOO’s early-access launch. Please have them reviewed by legal counsel in your jurisdiction before relying on them as a final, binding document.

Acceptance of these terms

By accessing or using the NOTIWOO app, the Notiwoo WordPress plugin, the REST API, NotiChat or any other part of NOTIWOO (together, the “Service”), you agree to these Terms of Service and to our Privacy Policy. If you use the Service on behalf of a business, you confirm that you are authorized to accept these terms for it. If you do not agree, please do not use the Service.

The Service is intended for businesses and for people who are at least 18 years old.

Description of the service

NOTIWOO is a real-time operations platform for WooCommerce stores. Depending on the plan and the features you enable, the Service includes:

• A web dashboard and desktop apps to receive, prepare, print and close orders in real time.
• Catalog management, including products, extras, categories and bulk changes with preview and undo.
• Deliveries with dispatch, a courier app, optional GPS tracking and a public tracking link for customers.
• Table service with QR codes, a loyalty program, statistics and team roles.
• NotiChat, an AI assistant that answers questions and proposes changes.
• The Notiwoo WordPress plugin, which adds these features to the store and exposes the notiwoo/v1 REST API.

Features marked as “coming soon”, beta or early access may change, be limited or be removed.

Accounts, team and roles

The account administrator can invite employees, assign them a role and suspend them. Each role only sees the sections and actions it is allowed to use. You are responsible for the people you invite, for keeping access up to date and for all activity that happens under your account.

Keep your passwords, two-factor codes, WordPress application passwords and API tokens secure, and tell us right away if you suspect unauthorized access.

Early access, plans and billing

NOTIWOO is currently in early access. Access is set up directly with our team after you contact us. There is no self-serve checkout yet. As part of early access, new stores receive two months free before billing begins.

NOTIWOO is offered on a Monthly plan ($10/month) or an Annual plan ($100/year, a 20% saving over monthly). Once your free period ends, you will be billed according to the plan you selected. Prices do not include applicable taxes. We will notify you in advance of any price change, and you can contact us at any time to change or cancel your plan.

Some features depend on third-party usage, such as AI requests or WhatsApp messages, and may have monthly limits or quotas that are shown in the app.

The Notiwoo WordPress plugin

The plugin is distributed under the GNU General Public License, version 2 or later. That license applies to the plugin code; it does not grant rights over the NOTIWOO name, brand or hosted service.

The plugin requires WordPress 6.0 or later, PHP 7.4 or later and an active WooCommerce 6.0 or later. You are responsible for your WordPress site, its hosting, its backups and its other plugins and themes. We recommend testing updates and migrations from earlier WooFood plugins on a staging site first. While a WooFood plugin is still active, some plugin features remain paused.

Many features, such as the category menu, tables and loyalty, are turned off by default. You decide which ones to enable and how to configure them, including schedules, delivery zones and fees.

The REST API

You may use the notiwoo/v1 REST API to connect your own store with NOTIWOO or to build your own integrations. Use only credentials that belong to your store, keep them private and do not use the API in a way that harms the Service, your store or other users.

We may add, change or deprecate endpoints. We will try to announce significant changes in the documentation in advance.

Deliveries, tables and loyalty

NOTIWOO provides software to manage deliveries; it does not provide delivery services. Your store is responsible for its couriers, their working conditions and their consent to share location. GPS locations and delivery times are approximate and should not be used for safety-critical decisions.

Table QR codes and table availability depend on your configuration. Keep printed codes up to date and regenerate them if needed.

If you run a loyalty program, you define its rules, points, rewards and campaigns. You are responsible for honoring the rewards you offer and for complying with the consumer and promotion laws that apply to your store.

WhatsApp and customer messages

WhatsApp notifications are sent through the NOTIWOO central service on the WhatsApp Business Platform. They depend on the customer’s consent, on the monthly quota of your plan and on the availability of that platform, so we do not guarantee that a particular message will be delivered.

You may only send messages to people who have agreed to receive them, you must respect opt-out requests such as STOP or BAJA, and you may not use NOTIWOO to send spam or unsolicited marketing.

NotiChat and AI features

NotiChat uses third-party AI providers. Its answers, charts and reports may be incomplete or wrong, so review them before relying on them. NotiChat only proposes changes; a person must review and confirm each change, and you are responsible for the changes your team confirms.

Do not enter passwords, keys, payment information or unnecessary personal data in NotiChat. The use of each AI provider is also subject to that provider’s terms and to the limits shown in the app.

Third-party services

The Service works with third-party products such as WordPress, WooCommerce, Google Maps Platform, the WhatsApp Business Platform and AI providers. Their use is subject to their own terms and prices. For example, the Google keys you configure in the plugin are billed to your Google account. We are not responsible for the availability or changes of those services.

Your data and your customers’ data

Your store data, and the data of your customers synced through WooCommerce, remains yours. You give us permission to process it only to provide and improve the Service, as described in our Privacy Policy.

For your customers’ data, your store is responsible for it and NOTIWOO acts on your behalf. You must have a privacy policy for your store, inform your customers about the features you use (such as tracking, WhatsApp, tables and loyalty) and have a valid legal basis or consent where required.

Acceptable use

You agree to use NOTIWOO only for lawful purposes, and only to manage a WooCommerce store that you own or are authorized to manage. You may not:

• Access other stores’ data or try to bypass roles, permissions or security measures.
• Interfere with the Service, overload it or use it to distribute malware.
• Copy, resell or reverse-engineer the hosted Service, except as allowed by the plugin license or by law.
• Use the Service to sell illegal products or to collect data without a legal basis.

Intellectual property

NOTIWOO, including its software, dashboard, apps, documentation and branding, is owned by NOTIWOO and protected by applicable intellectual property laws, except for the plugin code licensed under the GPL. If you send us ideas or feedback, we may use them to improve the Service without any obligation to you.

Service availability and support

We aim to keep NOTIWOO available and reliable, but we do not guarantee uninterrupted access. Real-time updates depend on your internet connection, your store, WooCommerce webhooks and our providers. We may perform maintenance and will try to announce planned interruptions in advance.

We provide support in English and Spanish through our contact channels below, and keep the documentation at docs.notiwoo.com.

Disclaimers and limitation of liability

NOTIWOO is provided “as is” and “as available”. To the maximum extent permitted by law, NOTIWOO is not liable for indirect, incidental, special or consequential damages arising from your use of the Service, including lost sales, missed orders, delivery delays or data loss caused by service interruptions, third-party services or your store’s configuration.

To the extent permitted by law, our total liability for any claim related to the Service is limited to the amount you paid us for the Service in the 12 months before the claim.

Suspension and termination

You may stop using NOTIWOO and cancel your account at any time by contacting us. We may suspend or terminate access to the Service if these terms are violated, if payment is overdue, or if required to protect the security or integrity of the Service.

After cancellation, you can ask us for an export of your account data within a reasonable period. Data stored by the plugin stays in your WordPress database.

Changes to these terms

We may update these Terms of Service as NOTIWOO evolves. We will post the updated version on this page with a new “last updated” date and, for important changes, we will notify account administrators. If you keep using the Service after the changes take effect, you accept the updated terms.

Contact us

Questions about these terms? Contact us at contact@notiwoo.com or +57 (315) 462-3757.